Monthly Archive for November, 2009

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ECard Holiday Card Campaigns — Great Word of Mouth Traffic Drivers

According to this story in MarketingVox, OfficeMax and Intel are both launching ecard campaigns to drive extra traffic during the holidays.  Although, subscription sites such as AmericanGreetings.com have built multi-million dollar businesses around paid ecards, chances are most subscription sites will use ecards as a traffic driver.

In the past, ad-supported sites such as  ChristianityToday.com and Canadian portal Sympatico.ca have successfully used ecards for traffic driving.  So, why shouldn’t membership and subscription sites try them as well?

eCards are fairly simple and cheap to create.  First, you create a little art that your audience would find particularly humorous or resonant.  Your art could be an image, a video, etc.  It can be static — I once offered a B2B marketing cartoon as an ecard to B2B marketing people.  Or it can be highly interactive — a short online videogame, or even a “create your own” ecard where you provide humorous elements.  (Example of the latter – Sympatico let visitors upload their own photos and then type in scripts to make the images in the photos “talk” –  I used it to send my brother a photo of his own dog mouthing off.)

If you’re very broad in topic, and I mean really uber-broad, then you might want to “go viral” where your ecard is so appealing that a zillion people use it, send it, visit your site. But in my experience, going viral is horribly unpredictable.  It’s like picking an academy award winning movie from a giant pile of printed scripts.  You never know until after you launch.

A better tactic is to come up with creative that is highly niche and targeted in nature.  Something that would really only appeal to your primary audience — the people who already buy subscriptions and stick on your file for months and years on end.  Those best-of customers.  What would they find screamingly funny or deeply special?

Develop the art — do a few different ones they can chose from (I think 3 is enough) — and then post them on the public area of your site.  Let your members and prospects know the cards are available, and sit back and enjoy.  You may not get heaps of traffic, but chances are, it will be the right traffic.  Best customers tend to know other people who would be best customers too.

Posted on: 11/23/2009
By: Anne Holland
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Nichie Magazine Awards Deadline Dec 17th: Are You the Best?

The good news is, they have a category for digital magazine (both b2b and b2c).  And entering is cheap at just $75.  The bad news is, I really can’t stand their online entry form – the cutesy ebook’s usability is crap.  Also, aside from “why are you the best?” the form asks absolutely no questions that can really help judges know if a magazine is fantastic or not.  Sorry judges, the sample copies you asked for can’t help you do a good job.

The only way you can really know for sure if a magazine — or  web version of the same — is great, is if you have audience-based metrics.   I’m not talking all-over traffic stats so much as return visitors, longterm paid subscribers, uber-active comments and forums, even reader survey data, etc.  Judges need indicators that the audience  adores this content.  In a niche, the only love that counts is the love you see in your reader’s eyes (or web activity.)

Posted on: 11/17/2009
By: Anne Holland
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BadCustomer.com – A Clever Way to Fight Subscription Chargebacks?

Any subscription site that doesn’t watch and worry over credit card chargebacks is a site that’s doomed to have rocky finances.  The problem isn’t just giving back refunds, it’s the fact that your merchant account processing fees will rise if you have too many chargebacks.  Then your monthly processing limit could fall.  Ultimately, you could lose your processing account completely, and have a darned hard time opening a new one.

These are not inflated fears.  If your site’s chargebacks hit just 1% of total sales, you’re in deep trouble.  Card processors are even more risk-averse these days then they were in better economic times.

In January, on this site, I’m doing a whole series of seminars on processing to help subscription sites.  In the meantime, here’s some cool news.  A new service just launched called BadCustomer.com where merchants – including eretailers as well as subscription sites — can pool information about consumers who are chargeback prone.  Then, the thinking goes, you’ll be able to block these customers from purchasing at your site.  It’s not about stopping the customers who honestly order and then ask for a refund because they weren’t satisfied.  It’s about the creeps who take advantage of site after site on purpose.

I’m sure the privacy orgs will be up in arms.  I love privacy as much as the next consumer, but as an innocent merchant who has fought chargebacks , I know which side I’m on.   Think of it as a Better Business Bureau for the merchant instead of the customer – we should have the right to do business with honest, upright people.

P.S. This is not an endorsement.  I haven’t spoken to the folks at BadCustomer.com yet, nor am I a client.

Posted on: 11/17/2009
By: Anne Holland
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