Monthly Archive for November, 2009

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Subscription Publishers – Should Your Staff Be Mainly Virtual or Mainly In-Office?

According to a survey run on the SIPA site for the past 70 days,  the 81 respondents mainly broke into two distinctive clumps.  30% of respondents work for a publishing company that’s mainly virtual with 75-100% of staff working outside formal offices.   55% of respondents said their company is not virtual with 0-24% of staff working outside the main offices.  The vast majority – nearly 100% – of SIPA members have a primarily subscription-based business model.

In my experience, virtual team success depends on experience.  I usually only hire people for virtual work who already have experience of virtual work — because I’ve been burned by too many “I’m sure I’d love it” newbies in the past.  Also, only experienced-in-their-craft teams tend to work well.  If you are strategically building an organization that will have significant future growth with high profit margins, you may decide to staff up with a bunch of cheap inexperienced workers who your fewer, experienced staff train and manage.  That business model, with a flock of cheap newbies surrounding each experienced expensive worker, pretty much requires in-house staff.

Posted on: 11/13/2009
By: Anne Holland
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Minor Annoyance: Amex Thinks “Publishing” & “Advertising Services” Are Synonymous

When American Express’s merchant account client service rep called to “welcome” us yesterday, he asked, “Do you go to your clients’ offices or do they come to you?”

I was stumped.  In all my years in the publishing industry, I don’t think I’ve ever done either.  “I’m in publishing; we publish reports and then people buy them and read them.  Why would they come to my office?” I asked.   “Oh, the rep answered, “It says here you’re in Advertising Services.”  I am dumbfounded, “Well, change it please!”  Turns out he can’t.  In his database Publishing is the same thing as Advertising Services.

Because I guess there’s just that one business model, right? Yeah, that’s gotta be it.

Posted on: 11/12/2009
By: Anne Holland
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Affiliate Marketers Aren’t Impressed With Long-Lived Cookies

Data from Shawn Collins 2009 AffStat Affiliate Marketing Study (available as a free 40 page report here) shows most affiliates don’t care about your super-duper-365-day-cookie.  They know cookies get wiped or overwritten.   55% are fine with a 30-day cookie or less.  The vast majority of the remainder are cool with a 90-day cookie.

So what do affiliates really want?

  • direct deposit – 62% of them really want it, not a check please!
  • landing pages that convert better, 80% watch their earnings per click and reject sites that don’t do well
  • well copywritten text links that get clicks.  Text links can be better than banners.
  • the flexibility to be an affiliate for a wide variety of products.  Only 3% chose new merchants to work with based on “relevancy to my current web sites” and 30% have more than 10 domains.
Posted on: 11/01/2009
By: Anne Holland
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